Terms & Conditions

Last updated: 2 October 2026

These Terms & Conditions govern your use of shoegrace.uk and purchases made through our online store.

ShoeGrace is operated by:

NorthBridge Global LLC
30 North Gould Street, Ste R
Sheridan, WY 82801
United States of America

Email: shoegrace@hotmail.com

Website: shoegrace.uk

Throughout these Terms, “ShoeGrace”, “we”, “us” and “our” refer to NorthBridge Global LLC trading as ShoeGrace.

Nothing in these Terms affects your statutory consumer rights under applicable UK law.

1. Our Online Store

ShoeGrace is an online footwear retailer serving customers in the United Kingdom.

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information and prices are accurate.

Colours and appearance may vary slightly depending on your screen, device and lighting.

2. Eligibility

By placing an order, you confirm that you have legal capacity to enter into a binding contract.

3. Product Availability

All orders are subject to availability.

We reserve the right to cancel or refuse an order where reasonably necessary, including where:

a product is unavailable
payment cannot be authorised
an obvious pricing or product information error has occurred
we reasonably suspect fraudulent or unauthorised activity
delivery cannot reasonably be made to the address supplied

If we cancel an order after payment has been taken, the relevant amount will be refunded.

4. Prices

Prices are displayed in pounds sterling (GBP / £) unless otherwise stated.

The total amount payable will be shown before you complete your order.

Any applicable delivery charges will be displayed during checkout.

5. Payment

Available payment methods are shown during checkout.

You confirm that you are authorised to use the payment method selected.

Payment processing may be handled by third-party payment providers.

We do not normally receive or store your complete payment card details.

6. Contract Formation

Product listings on our website are invitations to place an order and do not necessarily constitute acceptance of your purchase.

After submitting an order, you will normally receive an electronic confirmation.

A contract is formed when your order is accepted in accordance with the checkout and fulfilment process.

7. Delivery

Our standard estimated delivery timeframe is:

7–15 days

Delivery estimates are not guarantees.

Further information is available in our Shipping Policy.

Risk in the goods passes to you when the goods are delivered to you or to another person nominated by you to receive them.

8. Delivery Information

You are responsible for supplying complete and accurate delivery information.

We cannot guarantee that changes can be made once fulfilment has begun.

9. Right to Cancel

UK consumers purchasing eligible products online generally have a statutory right to cancel within 14 days after receiving the goods.

In addition, ShoeGrace offers a voluntary 30-day return period.

Further information is available in our Returns & Refunds Policy.

10. Faulty Goods

Goods supplied must comply with applicable UK consumer law.

Your statutory rights may include remedies where goods are faulty, not as described or otherwise fail to meet applicable legal requirements.

Nothing in these Terms limits those rights.

11. Promotions and Discounts

Promotional offers may be subject to specific conditions displayed with the promotion.

Discounts cannot necessarily be combined unless stated otherwise.

We reserve the right to correct obvious promotional or pricing errors.

12. Product Images and Information

We aim to display products as accurately as reasonably possible.

However:

colours may differ slightly between screens
photographs may not reproduce exact colours
minor non-material details may vary

Nothing in this section limits your rights where a product is materially different from its description.

13. Website Availability

We may temporarily suspend or restrict access to parts of the website for maintenance, technical issues, security or operational reasons.

We do not guarantee uninterrupted website availability.

14. Intellectual Property

Unless otherwise stated, content on shoegrace.uk, including branding, website design, graphics, text and original content, is protected by applicable intellectual property laws.

You may not commercially reproduce or distribute our content without permission, except where permitted by law.

15. Liability

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.

16. Governing Law

These Terms are governed by applicable law, including mandatory consumer protection rights available to customers in the United Kingdom.

Nothing in these Terms deprives a consumer of mandatory legal protections that apply to them.

17. Changes to These Terms

We may update these Terms when reasonably necessary to reflect changes to:

applicable law
our website
our services
operational processes

The version applicable when your order is placed will normally govern that order.

18. Contact

Questions regarding these Terms can be sent to:

shoegrace@hotmail.com