Shipping Policy
Last updated: 2 October 2026
This Shipping Policy applies to orders placed through shoegrace.uk.
1. Delivery Area
ShoeGrace serves customers across the United Kingdom.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–15 days
Delivery times are estimates and may occasionally be affected by:
- courier delays
- public holidays
- severe weather
- customs or import processing
- high order volumes
- incorrect delivery information
- other circumstances outside our reasonable control
3. Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before you place your order.
You will not be charged additional shipping fees that were not disclosed before completing your purchase.
4. Order Processing
Once an order has been placed, we begin processing it for fulfilment.
You will receive an order confirmation using the email address provided during checkout.
Where tracking is available, tracking information will be provided after dispatch.
5. Tracking
Please allow some time after dispatch for tracking information to update.
Tracking events are controlled by the relevant courier and may not appear immediately.
6. Separate Parcels
Orders containing multiple items may occasionally be shipped in separate parcels.
If this occurs, your items may arrive on different days.
7. Delivery Information
You are responsible for providing a complete and accurate delivery address when placing an order.
Please check carefully:
- recipient name
- street address
- house or flat number
- postcode
- email address
- any other information required for delivery
If you notice an error after placing your order, contact us as soon as possible at:
We will try to assist, but we cannot guarantee that delivery information can be changed once fulfilment has started.
8. Delayed Orders
If your order appears to be significantly delayed, please contact:
Include your order number so we can investigate.
9. Tracking Shows Delivered
If your tracking information shows that the parcel has been delivered but you cannot locate it, please first check:
- around your delivery location
- with other members of your household
- with neighbours where appropriate
- any safe place used by the courier
- any delivery photograph or courier notification
If you still cannot locate your parcel, contact us.
10. Damaged Parcels
If your parcel arrives damaged, please contact us as soon as reasonably possible at:
Please include your order number and clear photographs where relevant.
Your statutory rights remain unaffected.
11. Contact
For shipping enquiries: