Contact Information
Trading name: ShoeGrace
Legal entity: NorthBridge Global LLC
Business type: Limited Liability Company registered in Wyoming, United States
Business address:
NorthBridge Global LLC
30 North Gould Street, Ste R
Sheridan, WY 82801
United States of America
Customer support email:
shoegrace@hotmail.com
Website:
shoegrace.uk
Customer Support
For assistance with:
- an existing order
- delivery
- sizing
- returns
- refunds
- damaged products
- incorrect products
- privacy
- general enquiries
please contact:
For order-related enquiries, please include your order number where possible so we can assist you more efficiently.
Returns
Our business address is not automatically our return warehouse.
Before returning an item, please contact:
We will provide the correct return instructions and return address for your order.
Please do not send products to our business address unless we specifically instruct you to do so.
Complaints
We take customer complaints seriously.
To make a complaint, email:
Please include where relevant:
- your full name
- your order number
- a description of the issue
- photographs or other supporting information
- the outcome you would like us to consider
We will review your complaint and make reasonable efforts to resolve the matter fairly.
Your statutory consumer rights are not affected.
Legal Correspondence
Legal correspondence may be sent to:
NorthBridge Global LLC
30 North Gould Street, Ste R
Sheridan, WY 82801
United States of America
Email: shoegrace@hotmail.com