Privacy Policy
Last updated: 2 October 2026
ShoeGrace respects your privacy and is committed to handling personal information responsibly and in accordance with applicable data protection law, including the UK GDPR and Data Protection Act 2018 where applicable.
1. Who We Are
ShoeGrace is operated by:
NorthBridge Global LLC
30 North Gould Street, Ste R
Sheridan, WY 82801
United States of America
Email: shoegrace@hotmail.com
NorthBridge Global LLC acts as controller of personal information processed for the operation of ShoeGrace, except where another organisation acts as an independent controller for its own purposes.
2. Information We May Collect
Depending on how you interact with ShoeGrace, we may collect:
- your name
- billing address
- delivery address
- email address
- telephone number if voluntarily supplied during checkout
- order information
- transaction information
- products viewed or purchased
- customer service communications
- IP address
- browser information
- device information
- website activity
- cookie and similar technology information
- marketing preferences
3. How We Use Personal Information
We may use personal information to:
- process orders
- receive payments
- arrange fulfilment and delivery
- provide tracking information
- process returns and refunds
- communicate with you about your order
- provide customer support
- prevent fraud and abuse
- maintain website security
- comply with legal and regulatory obligations
- improve our website and services
- understand how customers use our website
- send marketing communications where legally permitted
4. Legal Bases
Depending on the processing activity, we may process personal information because:
- it is necessary to perform a contract with you
- it is necessary to take steps at your request before entering into a contract
- we have a legal obligation
- we have a legitimate interest that is not overridden by your rights
- you have provided consent
Where processing is based on consent, you may withdraw that consent at any time.
5. Shopify
Our online store is powered by Shopify.
Shopify may process personal information in connection with:
- website hosting
- checkout
- order administration
- security
- analytics
- other ecommerce functionality
Shopify may process information in countries outside the United Kingdom.
6. Payment Providers
Payment information may be processed by third-party payment providers made available during checkout.
Those providers may process personal information as independent controllers or processors depending on the service involved.
We do not normally receive or store complete payment card details.
7. Fulfilment, Shipping and Logistics
We may share information required to fulfil and deliver orders with relevant:
- suppliers
- fulfilment providers
- warehouses
- shipping providers
- couriers
- logistics partners
Only information reasonably necessary for the relevant service should be shared.
8. Service Providers
We may also use third-party providers for services such as:
- website hosting
- ecommerce infrastructure
- analytics
- advertising
- fraud prevention
- customer support
- website functionality
9. Cookies and Similar Technologies
ShoeGrace may use cookies and similar technologies.
Some technologies are necessary for functions such as:
- maintaining your basket
- checkout
- website security
- account functionality
Other technologies may be used for:
- analytics
- advertising
- personalisation
Where UK law requires consent before using a particular cookie or similar technology, we will request that consent.
You can manage available choices through the cookie controls provided on our website.
10. Marketing
Where permitted by law, we may send marketing communications about ShoeGrace products or offers.
Where consent is required, we will request it before sending such communications.
You can unsubscribe from marketing emails using the unsubscribe option included in the communication or by contacting:
11. International Processing
NorthBridge Global LLC is established in the United States and some service providers may also process information outside the United Kingdom.
Where applicable data protection law requires safeguards for an international transfer of personal information, we take reasonable steps to use legally recognised safeguards.
12. Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- fulfilling orders
- providing customer support
- handling disputes
- preventing fraud
- maintaining business and accounting records
- satisfying legal obligations
Retention periods may vary depending on the type of information and why it is processed.
13. Your Rights
Subject to applicable law, you may have rights including:
- access to your personal information
- correction of inaccurate information
- deletion of information
- restriction of processing
- objection to certain processing
- data portability
- withdrawal of consent
To exercise a privacy right, contact:
We may need to verify your identity before completing certain requests.
14. Complaints
If you have concerns about how we use personal information, please contact us first at:
You may also have the right to make a complaint to the UK Information Commissioner’s Office.
15. Security
We use reasonable administrative, organisational and technical measures intended to protect personal information.
However, no internet-based system can be guaranteed to be completely secure.
16. Children
ShoeGrace is not intended to knowingly collect personal information from children who are unable to enter into purchases themselves under applicable law.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our operations, website, technology or legal requirements.
The current version will be published on this page.
18. Contact
Privacy enquiries:
NorthBridge Global LLC
30 North Gould Street, Ste R
Sheridan, WY 82801
United States of America